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Exterior of the historic Monterey Hotel

We Care About Your Health & Safety

We feel it’s important to share the changes we are making in response to the coronavirus (COVID-19) and precautions we already have in place, to let you know that your health and safety is our number one priority. 

While we always strive to maintain the highest standards when it comes to cleaning and maintaining our hotels, we're taking it even further.

We are staying up-to-date on all of the latest developments and guidelines suggested by the Centers for Disease Control and Prevention, World Health Organization, our local Health Departments and other appropriate agencies. 

We would like to share what we are doing with you, in order to provide peace of mind and ensure you we are taking your safety seriously:

  • Contactless Check-In: You will receive a text message on the morning of your arrival, just click the secure link and fill in your payment information. You will be charged a $1 authorization that will be refunded immediately. That way, when you arrive, you won't have to hand us your cards! If you would rather share your information in person, you're welcome to do that too. In addition, we have added Plexiglass partitions to our front desk, for your safety. 

  • Sanitizing: Our housekeeping staff is regularly sanitizing all surfaces that are frequently touched using a disinfectant, certified to kill COVID-19. We are focusing on all surfaces in guest rooms (including doorknobs, light switches, countertops, microwaves, and remotes) and public spaces (terminals and pens at the front desk, stalls and surfaces in the bathroom, and more). We are also continuing to launder all linens and towels in hot, soapy water. 

  • Social Distancing: We are maintaining a six-foot distance between our staff and guests. 

  • Face Coverings: Face coverings are currently required in the state of California. Our staff will wear face coverings, and we encourage our guests to join us. 

  • Handwashing: We have continued to emphasize and train employees to follow our strict handwashing policies.

  • Valet Parking Service: For guest health and safety, our valet services are temporarily unavailable. Exceptions will be made for ADA compliant guests who require assistance. 

  • Amenities: During this time, some of our amenities will be altered or remain closed, including breakfast and our hot tub. 

  • Employees exhibiting any signs of sickness are prohibited from working. 

Our Corporate and Management leadership teams are closely monitoring the situation and information from public health officials and will continue to exceed their prevention guidelines to help keep our properties clean and our guests safe. The health and safety of our guests and employees is our highest priority.

We are especially grateful for your loyalty and we look forward to welcoming you whenever you're ready to travel again.

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