We Care About Your Health & Safety
We feel it’s important to share the changes we are making in response to the coronavirus (COVID-19) and precautions we already have in place, to let you know that your health and safety is our number one priority. Here at Moonstone Hotel Properties, nothing is more important than the health and safety of our guests and employees.
While we always strive to maintain the highest standards when it comes to cleaning and maintaining our hotels, we're taking it even further by increasing the frequency of our cleanings on public areas and being very thorough in our guest rooms.
We are staying up-to-date on all of the latest developments and guidelines suggested by the Centers for Disease Control and Prevention, World Health Organization, our local Health Departments and other appropriate agencies.
We would like to share what we are doing with you, in order to provide peace of mind and ensure you we are taking your safety seriously and taking the necessary precautions during your visit to one of our properties:
Rooms Left Vacant for Several Days Between Guests: We are rotating the use of our guest rooms as much as possible, leaving them vacant for several days between guests. According to the CDC, studies suggest that coronaviruses may persist on surfaces for a few hours or up to several days. After a guest checks out, we are cleaning and sanitizing the room, then leaving it vacant for several days before admitting a new guest into that room. In some limited cases, when there is only one of a specific room type available, this may not be possible. In that case, we would be happy to move you to another room type that has been vacant for several days.
Sanitizing: Our housekeeping staff is regularly sanitizing all surfaces that are frequently touched using a disinfectant, certified to kill COVID-19. We are focusing on all surfaces in guest rooms (including doorknobs, light switches, countertops, microwaves, and remotes) and public spaces (terminals and pens at the front desk, stalls and surfaces in the bathroom, menus and tables in the restaurant, and more). We are also continuing to launder all linens and towels in hot, soapy water.
Social Distancing: We are maintaining a six-foot distance between our staff and guests at all times.
Handwashing: We have continued to emphasize and train employees to follow our strict handwashing policies, which include requiring employees to wash their hands at least every 30 minutes (for at least 20 seconds) with soap and water. We also require employees to wash their hands every time after using the restroom and before eating, preparing or handling food. We ensure all soap dispensers have soap and paper towels present at all times and have signage posted in restrooms to remind guests of frequent and thorough hand washing practices.
Valet Service: For guest health and safety, our valet services are temporarily unavailable. Exceptions will be made for ADA compliant guests who require assistance.
Employees exhibiting any signs of sickness are prohibited from working.
Our Corporate and Management leadership teams are conferring daily in order to closely monitor the situation and information from public health officials and will continue to exceed their prevention guidelines to help keep our properties clean and our guests safe. The health and safety of our guests and employees is our highest priority.
We are especially grateful for your loyalty and we look forward to welcoming you whevener you're ready to travel again.